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THE HOME SELLING PROCESS Some 5 million existing homes are sold each year, and while each transaction is different every owner wants the same thing -- the best possible deal with the least amount of hassle and aggravation.
Unfortunately, home selling has become a more complex business than it used to be. New seller disclosure statements, longer and more obscure Purchase & Sale agreements, and a range of environmental concerns -- radon, lead paint, mold, water contaminants, etc -- have all emerged in the past decade.
More importantly, the home-selling process has changed. Buyer brokerage - where Realtors represent homebuyers -- is now common nationwide, and good buyer-brokers want the best for their clients. In fact, last year in our immediate marketplace more than two-thirds of all buyers were represented by their own agents.
The result is that while in our marketplace many existing homes are sold each month, the process is not as easy for sellers as it was five or 10 years ago. Surviving in today's real estate world requires experience and training in such fields as real estate marketing, financing, negotiation and closing - the very expertise in which I take pride.
Let’s Get Ready. . . . .
The home-selling process typically starts before a property is made available for sale. It's necessary to look at a home through the eyes of a prospective buyer and determine what needs to be cleaned, painted, repaired and tossed out.
Ask yourself: If you were buying this home what would you want to see? The goal is to show a home which looks good, maximizes space and attracts as many buyers - and as much demand - as possible.
While part of the "getting ready" phase relates to repairs, painting and other home improvements, this is also a good time to reaffirm why you want to sell.
Selling a home is an important matter and you should be a good reason to sell -- perhaps a job change to a new community or the need for more space or the desire for less space due to your children no longer living with you. Your reason for selling can impact the negotiating process so it's important to discuss your needs and wants in private with me.
When Should You Sell?
The traditional point-of-view is that the marketplace tends to be more active in the late spring and early summer because parents want to enroll children in classes at the beginning of the school year. The summer is also typically when most homes are likely to be available. However, our market tends to have some balance between buyers and sellers year-round. In a given town, for example, there may be fewer buyers in late December, but there are also likely to be fewer homes available for purchase. So, home prices tend to rise or fall because of supply and demand patterns rather than the time of the year.
I encourage you to sell when you have a need or desire to sell.
How Do You Improve Your Home's Value?
The general rule in real estate is that buyers seek the least expensive home in the best neighborhood they can afford. In terms of improvements, this means you want a home that fits in the neighborhood but is not over-improved. For example, if most homes in your immediate neighborhood have three bedrooms, one and one-half baths and 1,800 sq. ft. of finished space, a property with five bedrooms, more baths and far more space would likely be priced much higher and likely be more difficult to sell.
Improvements should be made so that the property shows well, is consistent with the neighborhood and does not involve capital investments, the cost of which cannot be recovered from the sale. Furthermore, improvements should reflect community preferences.
Cosmetic improvements -- paint, wallpaper and landscaping -- help a home "show" better and often are good investments. Mechanical repairs -- to ensure that all systems and appliances are in good working condition - are often required to get a top price. I can help you decide on which improvements will bring you top dollar. In fact, some years ago I wrote a best selling book, “Top dollar for Your Property,” published by John Wiley & Sons.
Set the Price
Every reasonable owner wants the best possible price and terms for his or her home. Several factors, including market conditions and interest rates, will determine how much you can get for your home. The idea is to get the maximum price and the best terms during the window of time when your home is being marketed.
In other words, home selling is part science, part marketing, part negotiation and part art. Unlike math where 2 + 2 always equals 4, in real estate there is no certain conclusion. All transactions are different, and because of this, you should do as much as possible to prepare your home for sale.
What is Your Home Worth?
All homes have a price, and sometimes more than one. There's the price owners would like to get, the value buyers would like to offer and a point of agreement which can result in a sale.
In considering home values, several factors are important:
- The value of your home relates to local sale prices. The same home, located elsewhere, would likely have a different value.
- Sale prices are a product of supply and demand. As most of our communities are modestly expanding, have a growing population and a limited housing supply, it's likely that prices will rise. Alternatively, it's important to be realistic. If people are less interested in moving to our area and begin moving out, then you'll likely have a buyer's market.
- Owner needs can impact sale values. If owner Smith "must" sell quickly, he will have less leverage in the marketplace. Buyers may think that Smith is willing to trade a quick closing for a lower price -- and they may be right. If Smith has no incentive to sell quickly, he may have more marketplace strength.
- Sale prices are not based on what owners "need." When an owner says, "I must sell for $300,000 because I need $100,000 in cash to buy my next home," buyers will quickly ask if $300,000 is a reasonable price for the property. If similar homes in the same community are selling for $250,000, the seller will not be successful.
- Sale prices are NOT the whole deal. Which would you rather have: A sale price of $200,000, or a sale price of $205,000 but where you agree to make a "seller contribution" of $2,000 to offset the buyer's closing costs, pay a $4,500 allowance for roof repairs, fund two mortgage points, re-paint the entire house and leave the washer and dryer?
How Much is Too Much?
Because all transactions are unique there is flexibility in the marketplace. The amount of flexibility depends in your community at this moment.
For example, suppose you're selling a townhouse. Suppose also that there have been five recent sales of the model you own and that sale values have ranged between $200,000 and $210,000. You now have an idea of how your home might be priced. In a strong market perhaps you can ask for $210,000 or a little more. If the market has slowed, $210,000 may be a reasonable asking price, but perhaps more than the final sale price.
Here's another scenario. Imagine that you live in a neighborhood of Victorian-style homes, most of which were built in the 1920s. All the homes are different in terms of size, condition, modernization, style and features. In such a neighborhood, an average sale price is just a statistic without much practical meaning. On a single block one home may sell for $275,000 while another is priced at more than $400,000. The average price may be outrageously high for one home and staggeringly low for another.
Have Me Create a Comparative Market Analysis (CMA) for Your Property
A Comparative Market Analysis (CMA) basically provides you with a ballpark figure that your home will probably sell for provided that market conditions remain the same. A CMA will compare data from similar homes sold, pending, actively on the market, and expired listings. Homes recently sold within the last 6 months is the best indicator of what you should expect. After the CMA is complete you will choose a price from a price range recommendation. Now I am ready to market your property.
Market the Property
If you bought a car, you could purchase a given model with selected features from any dealer. Since the car comes from one assembly plant, it's going to be the same whether purchased from dealer Smith or dealer Jones.
Homes are different. Each is unique, the marketplace is always in flux, interest rates constantly change and new buyers search for homes each day. With such fluidity, it requires me to craft marketing plans specifically for individual homes and market conditions.
Selling can entail a variety of marketing strategies. Once listed, your home will be quickly entered into the MLS (Multiple Listing Service). I routinely market by mail with special brochures announcing new listings and regular newsletters. I also recommend signs, outside brochure boxes, use of electronic lock box, Open Houses, and networking with both local and out-of-town agents. Ask to see my “30-day Marketing Plan.”
Much of an agent's work will be quiet and unseen -- yet important. My 38 years of real estate experience is behind many successful techniques to promote your property. The quiet telephone calls, the work with contacts, the follow-ups with open-house visitors, conversations with ad respondents, the web postings and other outreach efforts are all part of the process required to sell homes. My Newsletter often has articles on interest rates, community pricing, and market conditions.
I base my marketing efforts on previous transactions and ongoing research. For instance, according to the National Association of Realtors (NAR), 37 percent of all buyers check the Internet. I am one of the few Hampshire or Franklin agents to have a “featured” listing position on the NAR web site: Realtor.com.
NAR numbers also show that most households move within 10 miles of their current location while 20 percent move at least 50 miles.
How to Market Your Home
If you look at a typical transaction you can see that there are five general areas where I can assist you in the home-selling process.
- Preparation: Before being placed on the market, you home should be in "show" condition. I can explain what repairs and upgrades are required for individual homes which are most likely to produce the best results.
- Pricing: Most agents just price a house for sale, they want your listing at a low price so it will sell faster – that’s often the truth behind the high sales record of fast-talking agents. “A good listing is well-priced,” they say, not caring about bringing you the most amount of money your home is worth.
- The Offering: As an experienced agent I know it’s more than just price. With your consultation I often construct sale terms designed to speed the selling process. It may be, for example, that a home priced at $150,000 with a 2 percent seller credit to the buyer at closing will be far more attractive to purchasers than a home priced at $147,000. Why? That 2 percent credit is worth $3,000 to the purchaser at closing -- the time when buyers are most likely strapped for cash.
- Marketing: I will execute strategies and programs to get your home sold. Typically this includes placement on the local MLS as well as related marketing, advertising and networking. I make a special brochure of each of the homes I bring to market, as well as a “Home Information” book that can be view in your home by prospective buyers.
- Negotiation: I assist you in the bargaining process, offering advice and counsel as offers are received and by working closely with legal counsel, tax specialists and inspectors as required.
- Closing: Once a contract for the purchase of a home has been accepted, a series of inspections and checks are typically required to satisfy buyers and lenders. I can help you complete the transaction process by assisting with the many requirements found in a typical sale agreement.
Holding an Open House
Many agents frown on Open Houses or hold them near the end of the listing period when the listing is about to expire. I recommend that we hold an Open House at the beginning of the listing. Open Houses draw attention to your property.
In the case of an open house, I typically advertise that the home will be open for a given period, typically 1-3 p.m. on a Sunday. During the open period, I will host the home while the owners leave for a few hours.
At the open house, I will provide literature, maintain a visitor log and answer questions. By interacting with visitors, I will seek feedback regarding the home and opportunities to follow up with prospective purchasers.
How do You Show My Home Online?
The Internet is an important factor in real estate marketing and will likely become more important in the future.
Online real estate information includes not only home listings, but numerous additional features and benefits. For instance, my website – www.jimlumley.com -- offers neighborhood information, school data, recent home sale prices, video tours, real estate news and consumer information. As I previously mentioned I am one of the few agents in our market area to have a “featured” slot at Realtor.com. All my listings on Realtor.com are enhanced with additional written description as well as added photographs.
In addition to my website and Realtor.com, your home will be seen at the Jones Town & Country Realty website, the new Multiple Listing Service website and email program, the RLS2000 MLS PropertyFinder system, and Top Producer.
Equally important, the Internet offers new communication media. E-mail and instant messaging give me and potential buyers of your home more opportunities to keep in touch. As the Internet evolves, more technologies and techniques will be introduced to make transactions easier and more efficient.
Sell It
There is no question that selling a home is an important event. A home sale represents transition, movement and change. Big money is involved. Households move from the known and comfortable to the unknown and a period of adjustment. There may be job changes, new schools, distance from old friends and the possibility of new ones.
No less important, a home sale by itself can be complex. There will be people looking at your house, documents to sign and issues to be negotiated.
Because a home sale involves an array of both personal and business concerns, it's important to get it done right. You need to carefully prepare your home, understand the market and see what alternatives are realistically available. The old motto "be prepared" is a good guide in such circumstances. I am your escort to show you the way through this process.
What is an Offer?
When a home is made available for sale the owner is essentially making an offer to buyers: For a given number of dollars and other terms you can acquire this home. Buyers, in turn, can respond with several options:
- Not interested.
- Yes, we'll buy on the owner's terms and here’s our deposit.
- We're interested and here's our offer.
- An offer from a buyer is nothing more than a response to the presentation of your house. And just as the buyer had three options in response to your original price and terms, you can now choose one of three reactions: accept the buyer’s offer, decline the offer, or make a counter-offer.
Offers and counter-offers reflect the back-and-forth activity of the marketplace. It's an efficient and practical process -- but also one that may contain tricky clauses and hidden costs. I will explain the bargaining process in detail and assist in the actual negotiations.
What's an Acceptable Offer?
The goal of every seller is to have a line of buyers outside the front door, each clutching higher and higher offers. And while this has been known to happen, in most markets there is some balance between the number of buyers and sellers. A number of factors determine whether a buyer's offer is acceptable. They include:
- Is the offer at or near the asking price? Is the offer above the asking price?
- Has the buyer accepted the asking price or something close? Has the buyer then buried thousands of dollars in allowances and seller costs within tiny clauses and contract additions?
- What is the alternative to the buyer's offer? If a home has not attracted an offer in months, then sellers need to determine if a better deal is possible -- recognizing that each month costs are being incurred for mortgage payments, taxes and insurance.
- Does the owner have enough time to wait for other offers?
- What if no other offers are received?
- What if several offers are received? Do you choose the high offer from the purchaser with questionable finances who may not be able to close, or a somewhat lesser offer from a buyer with pre-approved financing?
In each case, owners -- with my assistance -- will need to carefully review offers, consider marketplace options and then determine whether an offer is acceptable.
How do You Negotiate?
It's sometimes argued that negotiation must produce one "winner" and one "loser." Others suggest that a "win/win" situation is possible where each side gets something of value.
Real estate bargaining typically involves compromises by both sides. It's not war; it's not winner-take-all; and it's not the time to take personally any comments made by purchasers.
Instead, negotiating should be seen as a natural business process; buyers should be treated with respect; and owners should never lose sight of either their best interests or their baseline transaction requirements. These are the standards unique to each owner, which must be met before the home can be sold.
Working Toward a Closing
It might seem as though once a sale agreement has been signed that the selling process is complete. Not only is it not over yet, but some of the most complex aspects of a real estate transaction now begin.
A sale agreement sets not only a purchase price for the home, but also a series of terms and conditions. For instance:
- Practically all transactions involve a Home Inspection by a licensed Home Inspector, or minimally a physical review of the home by a trained and independent observer.
- Contracts routinely depend on the ability of a buyer to obtain financing, which is why most sellers prefer buyers with pre-approval letters from lenders.
- Lenders will establish numerous conditions before granting a loan. They will want a title exam, title insurance to protect against title errors, termite inspections, surveys and an appraisal to assure that the home has sufficient value to secure the loan.
When should You Close?
With automation now available, closings can occur within a few weeks -- at least in theory. In practice, it takes time to arrange conduct inspections, financing, obtain appraisals, locate replacement housing, contact movers, pack and actually move.
While instant closings are not practical, neither are closings too far in the future. The problem with closings much past 90 days is that loan rates are difficult to lock in. If mortgage rates go up, it's possible that the buyer will no longer be able to afford the home and thus the deal may fall through.
The result of these considerations is that most homes close 45 to 60 days after an initial offer form has been signed.
What Happens?
The “closing”-- at least in our area of Hampshire, Franklin, and Hamden counties -- is essentially a meeting where the buyer’s attorney and the seller’s attorney act as closing agents, taking in money from the buyers, paying out money to the owner and making sure that the purchaser's title is properly recorded in local Registry of Deeds along with any mortgage liens. Note that the attorney for the buyer has most of the responsibility here, he or she does a title search as well as has his or her buyer sign all the mortgage documents. Rarely does the seller attend the closing.
The attorneys and their respective staffs jointly review the Purchase and Sale Agreement to determine what payments and credits the owner should receive and what amounts are due from the buyer. They also assure that certain transaction costs are paid (taxes and title searches, etc).
Closing is also the time when "adjustments" will be made. For instance, suppose you've pre-paid taxes four months in advance. In this case, you will be compensated for the prepayment at closing by having the buyer pay you additional money.
It could also work in reverse. If you are behind on property taxes, the money due you will be reduced at closing by the amount of the unpaid taxes.
How do You Prepare to Sell?
It's important to look at the Purchase and Sales Agreement and review your obligations. For instance, if you have agreed to paint a room or replace the dishwasher, such work must be completed before closing. I can discuss your agreement and the steps which must be taken to complete the transaction.
Moving
Even the smallest home contains a lot of furniture, clothes, kitchen equipment, pictures and other items. For a short move, it may be worthwhile to transport small goods by yourself, but larger items will likely require a professional mover.
It's ideally best to get rid of excess furniture and other goods by having a sale before you move. This will reduce the volume of goods to be moved and thus lower moving costs. Unwanted furniture which cannot be sold can often be donated to charitable groups, many of which will come to your home to pick up donations. All other unwanted items should be taken to a landfill. You should provide the U.S. Postal Service with a forwarding address, and utility companies should be advised when to end service. Check with utility companies to see if there is deposit money which should be returned.
Who should You Use?
There are a number of factors to consider. Money is one issue: You'll want to spend as little as possible, but choosing only on the basis of cost can be a mistake. Movers must have the right equipment, training and experience to do a good job. A mover, no matter how large or small, should be able to provide recent references for home sellers with a similar volume of goods to transport.
Get mover estimates in writing. Be aware that it's possible to get discounts through membership organizations and, sometimes, on the basis of your profession: Clergy, for example, sometimes qualify for a discount.
Always confirm mover credentials. Movers should be licensed and bonded as required in your state, and employees should have workman's comp insurance.
Make a checklist
Moving is a big job and checklists can make it more organized and easier. Here are some of the major items to consider:
Jim Lumley
Jones Town & Country Realty
200 Triangle Street, Amherst, MA 01002
Office: (413)549-3700, Direct: (413)535-8610, Fax: (413)549-7632
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